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Laura Santamaria
presenter

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Communication and Empathy across Remote and Distributed Teams

Watch this Session (includes captions)

Over the past year and a half, the world went a bit sideways, and as a result, many companies went fully remote and are considering staying remote in some fashion. Some folks suddenly found themselves working remotely for the first time or working with teammates who have never worked remotely before, and that situation likely won’t change. However, working remotely means adopting different communication strategies and finding ways to empathize with coworkers without socializing or discussing things in person, and many folks still attempt to engage the same way as when they congregated in an office every day. The difficulties for remote and distributed teams around communication and empathy get even worse when tossing in high-emotion situations like incidents and being on-call.

Let’s explore:

  • how communication and empathy across remote and distributed teams is different than for in-person teams,
  • why these differences arise, and
  • what teams and individuals can do to improve communication and to create and maintain empathy on remote teams, from using communication frameworks to helping others learn how to empathize with you.

More about Laura Santamaria

As a Developer Advocate at Pulumi, Laura Santamaria loves to learn and explain how things work, bridging the gaps in engineering disciplines. She is the curator for A Minute on the Mic and a cohost for The Hallway Track podcast. Apart from work, she co-hosts Austin DevOps and Cloud Austin, taught Python for Women Who Code Austin for many years, is an organizer for DevOpsDays Texas, is a program committee member for Open Source Summit, and volunteers with DevOpsDays Austin. Outside of tech, Laura runs, plays with her dogs, throws discs, and watches clouds—the real kind.